Emergency Roadside Assistance
24/365 Emergency Roadside Assistance
Get help on the road when you need it with our 24 hour/365-day Emergency Roadside Assistance – included free with our Road Hazard Tire Protection Plan.
Included in your Emergency Roadside Assistance
- 24 hour/365-day access
- One roadside service during your 12 months of coverage ($60 per occurrence limit)
- Towing Assistance – When towing is necessary, your covered vehicle will be towed to the closest qualified service.
- Flat Tire Change – Service consists of the removal of the flat tire and its replacement with your working spare tire.
- Fuel Delivery Service – An emergency supply of 3 gallons of fuel or oil, water or other fluids may be delivered if you are in immediate need. You must pay for the fuel when it is delivered.
- Lock-out Assistance – If your keys are locked inside the covered vehicle, assistance will be provided to gain entry.
- Battery Assistance – If battery failure occurs, a jump start will be provided to start your covered vehicle.
- Winch – if you are stuck no more than 50 feet from a public road, we will pull your covered vehicle onto a public road.
How to get Roadside Assistance
Call 1-877-681-1616
Please have account number 680130, your invoice number, date of purchase, and vehicle information ready to be eligible for service. We recommend you store this info on your phone and/or keep it in your vehicle.
A service vehicle will be dispatched to your location for your assistance.
Roadside assistance services do not include:
- Service for a vehicle that did not have tires installed by us
- Service if you are not with the disabled vehicle (however if you cannot remain with the vehicle for safety reasons, we will attempt to provide service.)
- Service if the vehicle was involved in an accident, theft, or vandalism
- Service for fleet vehicles, vehicles off-road; vehicles over 1-ton capacity, commercial vehicles, vehicles already at a repair facility, or on roads where state/provincial providers are exclusively utilized
- Towing or service on roads not regularly maintained, including private property
- Installation or removal of snow chains or dismounting, repairing, or rotating tires
- Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor related to towing
- Service to vehicles with an expired safety inspection, license plate, and/or emission sticker where required by law
- Service to vehicles that are not in a safe condition to be towed
- Service in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places that would be hazardous for service
- Costs in excess of $60
